Email Reservations - Mitsumata-Sanso Group

Email reservations with bank transfer are available only for guests who cannot pay the deposit by credit card through the online booking system.

Compared with online booking, the deposit is larger and the booking window opens 30 days later. Online booking is recommended whenever possible.

No separate quota is reserved for email bookings. Dates that are full online cannot be booked by email.

Availability may disappear before we reply because online reservations remain live while your email is being processed.

Conditions for email reservations

Email reservations are accepted only if you agree to all of the following conditions.

1

Accommodation fee

The total cost is the same as the online booking amount plus a JPY 500 administrative fee for email handling.

2

Deposit payment by bank transfer

Please transfer JPY 10,000 per person, per night within 3 days after we place the provisional booking.

If the total room-only rate is less than JPY 10,000, the full amount is required in advance.

Bank details will be provided by email. Your reservation is confirmed only after the transfer is received.

The remaining balance is paid in cash at check-in after the deposit is deducted.

3

Deposit refunds

The deposit is non-refundable under all circumstances.

4

Booking window

From 30 days before the stay until 7 days before the stay

Only dates with remaining online inventory can be arranged.

For bookings within 7 days of the stay, only the online booking flow is available.

5

Cancellation handling

If you need to cancel an email reservation, please notify us by email.

No additional cancellation fee is charged if the cancellation is made between 4 days before the stay and 4:00 PM on the day of stay.

If a cancellation occurs, you may be eligible for the Cancellation Credit on your next hut stay.

If no cancellation email is received by 4:00 PM on the day of stay, or if you do not check in on that day, the full accommodation fee will be charged as a no-show fee.

Email reservations cannot be cancelled online.

No refunds are possible after 4:00 PM on the day of stay, even if you contact us by phone or email.

6

Reservation changes

If any reservation detail changes after the email booking is confirmed, please contact us by email.

Payment method

Bank transfer only. Guests who can pay by credit card should use the online booking system instead.

How to request an email reservation

Please send an email with the subject line "Email Reservation" and include the following details:

Preferred hut (Mitsumata-Sanso / Suisho-Goya / Yumata-Sanso)
Preferred stay date (1st to 3rd choice)
Number of guests, including male / female breakdown
Representative's full name
Date of birth
Mobile phone number
Address
Companion information (required)
For each companion: full name / gender / date of birth / mobile phone number / address
Emergency contact: name / phone number / relationship
Mountain plan: trailhead or previous night's accommodation / exit trailhead or next destination / estimated arrival time (7:00 AM to 4:00 PM)
For non-Japanese nationals: nationality and passport number

We will send bank details after the provisional reservation is prepared.

If payment is not confirmed within 3 days, the provisional reservation will be cancelled.

After the transfer is confirmed, we will email the final booking confirmation within approximately one week.

Compose reservation email

[email protected]