Specified Commercial Transactions Act
- Seller
- Mitsumata-Sanso Co., Ltd.
- Responsible manager
- Atsuko Ito, Representative Director
- Address
- 5718-116 Ariake, Hotaka, Azumino, Nagano 399-8301, Japan
- Phone number
-
050-8882-5967 (weekdays 9:00 AM to 5:00 PM)
In principle, inquiries are handled by email. - Email address
- [email protected]
- Selling price
- Prices are displayed as tax-inclusive amounts for each hut and stay date. Rates vary depending on the date, plan, and number of guests. The booking deposit is included in the total accommodation fee.
- Additional fees other than the selling price
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- Cancellation fees, if applicable
- Yumata-Sanso accommodation tax, if required by local ordinance
- Bank transfer fees for invoice payments (borne by the guest)
- Internet or communication charges required to browse the site, book, or contact us (borne by the guest)
Accommodation tax is paid on site according to the relevant municipal ordinance.
The tax amount is determined by the local government.
- Payment methods
-
Credit card
- Booking deposits
- Cancellation fees or no-show charges processed online
- Tent-site charges on designated reservation dates
Cash on site
- Remaining balance after the deposit is deducted
- Cancellation fees caused by last-minute reservation changes
- Tent-site stays on non-designated dates
- Shop and cafe purchases
Bank transfer
Available only when credit-card payment is not possible.
- Payment timing
-
- Booking deposit and tent-site fees on designated dates: paid by credit card at the time the reservation is confirmed
- Remaining accommodation balance and cancellation fees from last-minute changes: paid in cash at check-in on the day of stay
- No-show charge: determined after 4:00 PM on the scheduled stay date and charged to the registered credit card
- Service delivery timing
- The reserved accommodation date shown on the booking site.
- When the reservation contract is formed
- The accommodation contract is formed at the earlier of: when the booking completion screen is displayed, or when the booking confirmation email is sent.
- Cancellation, changes, and refunds
-
Hut stays
-
Up to 11:59 PM, 5 days before the stay
No additional cancellation fee. The deposit remains non-refundable.
-
From 12:00 AM, 4 days before the stay until 3:59 PM on the day of stay
A separate cancellation fee applies under the published cancellation policy.
-
No-show
The full accommodation fee is charged, minus any deposit already paid.
Online cancellations and changes are unavailable after 4:00 PM on the day of stay.
No refunds are offered after confirmation.
Tent-site stays on designated dates
No changes, cancellations, or refunds are possible after the booking is confirmed.
If there is any discrepancy, the detailed cancellation policy takes precedence.
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- Refund method
- If a refund is processed, it will be returned to the credit card used for the original payment. The timing of the refund depends on your card issuer.